Privacy Policy

Shipping Details 

*Our shipping department is closed on Holidays and can alter arrival times.  

Ground Shipping: All orders ship priority and/or standard mail. For over night orders, please contact us. 

Special Promotions & Offers: FLAT RATE Shipping ONLY valid within the continental 48 U.S. States. ONLY valid within select promotion dates and while supplies last.

International Shipping: Yes, we do ship internationally. All standard rates apply. There is a certain flat rate for international orders (excluding Canada), Canada has a separate flat rate.

Turnaround Policy 

After an order is placed, please allow 2-3 business days for the order to process. USPS Standard shipping times apply. US shipping can take anywhere between 1-3 weeks. Canada 2-3 Weeks. International 2-5 weeks. We do our best to ship your order and deliver it to you as quickly as possible. 

Tracking Your Order 

Orders will receive an automated email attached with tracking number. If you have trouble tracking your package, please contact us.

Return Policy

At Kohcaine, LLC we are extremely proud of the quality in our products. If a product you have purchased through Kohcaine.com is not to your satisfaction, we will make every effort to provide you with a replacement that exceeds your expectations. If you are having difficulties in ordering online or for any other inquiries, please feel free to contact us. Here at Kohcaine, LLC, we will always strive to provide a service that keeps you coming back to visit with us. If you choose to purchase our products, please be aware that we do not offer monetary refunds and/or returns.  Please remember we provide ORGANIC & NATURAL BEAUTY CARE PRODUCTS. Sometimes color, odor and texture can vary due to the organic nature of the ingredients. We recommend storing products in a climate-controlled environment to extend shelf life and maintain the products natural state.

Shelf Life

Our products are handcrafted fresh and stabilized with safe preservatives. For peak freshness, use your product within 6 months.  Like food, our product may spoil and breakdown. 

Promotional / Discount Codes

Discount codes are not combinable. Discount codes may not be valid on subscriptions/recurring purchase programs. Discount codes can expire at any time, while supplies last. Valid only at Kohcaine.com

Disclaimer & Legal Notice 

The owners of this site, Kohcaine,LLC , will use reasonable efforts to include up-to-date and accurate information in this Internet site, but makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site. This Internet site may provide links or references to other sites but the owners of this site have no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this Internet site. The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United States and internationally. No use of any of these may be made without the prior, written authorization of the owners of this site, except to identify the products or services of the company. Any personally identifiable information in electronic communications to this Internet site is governed by this site's Privacy Policy. The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services. The sender of any communications to this Internet site or otherwise to the owners of this site shall be responsible for the content and information contained therein, including its truthfulness and accuracy. 

Your use of and browsing in the Site are at your risk. Neither Kohcaine, LLC nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the site or application. Without limiting the foregoing, EVERYTHING ON THE SITE OR APPLICATION IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. The material in this Site could include technical inaccuracies or typographical errors. Kohcaine, LLC may make changes or improvements at any time.

Kohcaine, LLC also assumes no responsibility, and shall not be liable for, any damages to, or viruses or other contaminating or destructive properties that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or mobile application or your downloading of any materials, data, text, images, video, or audio from the site or mobile application.

The material in this Site could include technical inaccuracies or typographical errors. Kohcaine, LLC may make changes or improvements at any time.

Privacy Statement 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.Kohcaine.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

 “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Restriction on Kohcaine, LLC Liability

KOHCAINE, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY CAUSED BY YOUR USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OF TRANSMISSION, COMPUTER VIRUS, OR LINE FAILURE. KOHCAINE WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE OR APPLICATION, EVEN IF THERE IS NEGLIGENCE BY KOHCAINE OR IF KOHCAINE OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BOTH.

The above limitations or exclusions may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. Kohcaine, LLC total liability to you for all losses, damages, and causes of action in contract, tort (including without limitation, negligence), or otherwise for visiting this site will not be greater than the amount you paid to access this site.

Indemnification

You agree to indemnify, defend and hold harmless Kohcaine, LLC and its officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of this Site and any violation of these Terms of Use. If you cause a technical disruption of this Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption.

Miscellaneous Legal

If any part of this Agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kohcaineskincare@gmail.com.

For any corporate information on Kohcaine’s filing, please visit SunBiz.org

Please review this page often as this policy could be subject to change. 

We may collect the following information: 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. 

Customer Testimonials 

If you submit any information to Kohcaine, we take on the rights to that information. We are assigned the use if we may choose to publicly display/share your thoughts on our webpage. Personal information will be withheld, however your name, city and state will be visible upon the page. If you would like any information removed please do not hesitate to contact us and we would be happy to work with you. 

Email Newsletters 

Kohcaine, LLC publishes an email newsletter promoting our products, giving beauty tips, and discounts. Subscribing to the newsletter is free. You can join our newsletter by signing up on www.Kohcaine.com (“our site”). In the event you are receiving the newsletter and wish to cancel your subscription, please email us.

AdRoll

The AdRoll website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.
Then in the next section of the notice we link out to the industry opt-out sites described above.

• That by visiting your site third parties (such as AdRoll) may place cookies on users’ browsers for targeted advertising purposes.
• A description of the types of data (for example, IP addresses, cookie identifiers, website activity) that are collected for targeted advertising.
• That this data may be used by third parties (such as AdRoll) to target advertising on other sites based on your users’ online activity.
• Instructions on how users can opt out of receiving targeted advertising.  (for example, a link to the DAA opt-out site www.aboutads.infoor the NAI opt-out site at networkadvertising.org/choices, or for those in Europe, the EDAA opt out site at youronlinechoices.eu.)

Collecting Information From Minors 

People under the age of 18 are allowed to browse our site, however, they are forbidden from making purchases or participating in any other service that involves the collection of personal information. This policy is designed to protect the privacy of children. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Websites. If we become aware that you are under the age of 18 and have entered personal information, Kohcaine, LLC will delete your information from our records.

Please note that product images are for representative purposes only and do not reflect actual size. 

Links to other websites 

Kohcaine, LLC may link to another website, but it does not mean we have control or share responsibility for the content and security of that website. A link does not imply an endorsement of a website. We strive in provide accurate information and sharing the best care for your beauty. 

If you have any questions regarding this Privacy Policy, please email us.

The FDA has not evaluated the statements on this website. No claims are made as to any medicinal value of our products. The information presented here is for educational purposes of traditional uses and is not intended to diagnose, treat, cure or prevent any diseases. We use organic blends of oils, butters and waxes to our ingredients to offer healthy products. For any questions and ingredients information, please email us. THESE PRODUCTS DO NOT CONTAIN ANY ILLEGAL SUBSTANCES AND WE DO NOT CONDONE THE USE OF DRUGS. THESE ARE NOT DRUGS. THE PRODUCTS ARE NOT ILLEGAL DRUGS. ALL OF OUR SKINCARE PROVIDES A FULL INGREDIENT LIST OF CONTENTS ON EACH PRODUCT PAGE.

Kohcaine, LLC is a beauty care regimen designed for daily skin health. We use premium ingredients in our products. Our products are manufactured and stored in a facility that uses nuts, dairy, wheat, alcohol, and animal by-products, including organic beeswax and honey.

Miscellaneous Legal

If any part of this Agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

General

Kohcaine, LLC strives to ensure that its services are accessible to people with disabilities. We are continually improving the site to help ensure the experience is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Disclaimer

Kohcaine, LLC continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. Kohcaine, LLC. is committed to making our website's content accessible and user-friendly for everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.

We are committed to making the site accessible for all users, and will continue to take all steps necessary to ensure compliance with applicable laws. If you have any difficulty, please call us so that we an provide you access through an alternative method.

Last Updated April 20, 2022.